Refund policy

We want you to sleep well. If something isn't right, we're here to sort it out.

THE CONTOUR PILLOW — 90-NIGHT TRIAL

A pillow needs time. Your neck and shoulders take a few weeks to settle into new support, and what you feel on the first night tells you very little about the third week. So instead of a short return window, the Driftwell® Contour Pillow comes with a 90-night trial that asks you to give it a real chance first.

Nights 1–30 are the adaptation period — a new pillow takes a little time to get used to, so do give it a try. If, after 30 nights, you still feel that this pillow isn’t right for you, please contact us and let us know how you’ve found it; we’ll arrange a full refund for you. Refund requests must be made before the end of the 90-night trial period.

A trial refund costs you nothing — there is no return shipping for you to pay. Email us and we will take it from there. A pillow with a quality fault is not a trial return — see below, and we cover everything.

EVERYTHING ELSE — 30-DAY RETURNS

Every other Driftwell item can be returned within 30 days of delivery, provided it was bought at full price. Items must be unused, unwashed and in resalable condition with their original packaging.

Unless the item arrived damaged or has a quality fault, return shipping is paid by you.

WHEN YOU ARE REFUNDED

Refunds go back to your original payment method. We process them within 5–10 business days — for a return, counted from the day the item reaches us. How long a refund then takes to appear in your account depends on your bank or card issuer, so we cannot promise an exact date for that part.

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged or has a quality fault, email us within 14 days of delivery with your order number and a photo. We will replace it or refund you in full and pay the shipping both ways. This applies to every product, at any point in the terms above.

WHAT WE CANNOT ACCEPT

For hygiene reasons, sleep masks, pillowcases and earplugs that have been worn or washed cannot be returned unless there is a quality fault.

Anything bought at a reduced price is final sale and cannot be returned. That means any item shown as final sale beside it. The price you are shown at checkout is the price that decides this, and it is on the product page before you buy.

A quality fault is always covered, whatever the item cost.

HOW TO INITIATE A RETURN

To start a return, please contact our support team at service@driftwelllife.com. As we work with different premium fulfillment centers to manage our product, our team will provide you with the specific return warehouse address and a return authorization number based on the items you purchased.

Please DO NOT send your purchase back to the manufacturer or any unconfirmed address without contacting us first, as we cannot track or process your refund there.

Our Corporate & Support Headquarters (Not for direct product returns):
Driftwell
1 New Tannery Way
London SE1 5WS
United Kingdom

None of the above affects any rights you have under the consumer law of your own country.